Founded in 2011, Real African Fire Fighters (RAFF) is a trusted fire protection company based in Lusaka, Zambia, dedicated to safeguarding businesses, private properties, and residential homes from unexpected fire hazards. We provide a comprehensive range of fire protection equipment and solutions to help secure our clients’ investments, utilizing advanced fire safety equipment and continuously enhancing our services through research and development. Throughout our operations, we observed that many employees were unfamiliar with the proper use of firefighting equipment, a critical factor that can lead to severe fire-related losses. To address this, we offer hands-on training in fire safety equipment use, empowering our clients to minimize fire risks effectively.
Our Product Range
Real African Fire Fighters specializes in a variety of fire protection products and services designed to meet the evolving needs of fire safety. These include:
- Firefighting equipment installation
- Fire protection equipment sales
- Fire extinguisher repair and servicing
- CCTV installation and other security system setups for enhanced property protection
Complete Control and Quality Assurance
Since our establishment, RAFF has built an extensive in-house capability for fire safety services, allowing us to maintain complete control over fire equipment installation, servicing, and client support across Zambia. With a focus on fire safety management, we guarantee top-notch quality, reliability, and customer satisfaction. Here’s how we achieve this:
- Dedicated Project Teams: Each project is overseen by a skilled team consisting of fire safety operators and equipment specialists to ensure high standards and efficient workflows. These teams manage each project from start to finish, adhering to strict quality controls.
- Preferred Supplier Partnerships: We collaborate with leading suppliers to provide our clients with the highest quality materials and firefighting equipment at competitive prices.
- Proprietary Digital Management Software: Our proprietary software tracks every step of the process—from scheduling and production to fire equipment installation—to ensure seamless operations.
- Quality Guarantee: Our commitment to quality means that if any fire safety equipment or training does not meet our clients’ standards, we promptly address the issue, offering retraining or reinstallation as needed.
Commitment to Customer Satisfaction and Innovation
At RAFF, we continually seek feedback to improve our fire protection services and offerings. Regular customer surveys ensure we consistently meet and exceed expectations, building long-term relationships with clients who rely on our expertise in fire safety. Our investment in research and development and our close supplier relationships enable us to offer medium to large-scale fire protection services at cost-effective rates, without compromising on quality.
Benefits of Choosing RAFF
- Shorter Turnaround Times: Our well-structured processes allow us to respond swiftly and complete fire protection installations and services in record time.
- Cost-Effective Setup: Our efficient training and equipment setups reduce costs while ensuring maximum protection for your property.
- Tailored Fire Safety Solutions: Understanding that every business is unique, our Business Development Managers and Concept Consultants work closely with clients to develop tailored fire safety solutions that address their specific needs.
Real African Fire Fighters (RAFF) is committed to being Zambia’s premier partner for fire protection services, offering dependable fire equipment, expert training, and ongoing support to ensure clients are fully equipped and ready for any fire emergency.